Good afternoon,
I'm on Remedy and ITSM 7.6.4 running on Tomcat 6 on Windows and attempting to
load Flashboards when I receive the following error. Has anyone run into this,
and if so, what was the solution? I have two servers that are almost identical
in hardware and software but one is receiving this error and the other is
working. I've verified the path, classpath, and all config files for the mid
tier and can't find a difference to indicate why one server is fine while the
other one has this issue.
Jan 23, 2012 2:21:33 PM org.apache.catalina.core.StandardWrapperValve invoke
SEVERE: Servlet.service() for servlet PluginServlet threw exception
java.lang.NoSuchMethodError:
com.remedy.arsys.plugincontainer.DefinitionKey.<init>(Ljava/lang/String;Ljava/lang/String;Ljava/lang/String;)V
at
com.remedy.arsys.fbmidtier.servlet.FlashletParameters.getInstance(Unknown
Source)
at
com.remedy.arsys.fbmidtier.servlet.FBRequestContext.<init>(Unknown Source)
at
com.remedy.arsys.fbmidtier.servlet.FBImageUtil.processRequest(Unknown Source)
at
com.remedy.arsys.plugincontainer.impl.PluginServlet.postPluginInfo(Unknown
Source)
at
com.remedy.arsys.plugincontainer.impl.PluginContainer.processRequestInfo(Unknown
Source)
at
com.remedy.arsys.stubs.AuthenticationHelperServlet.doRequest(Unknown Source)
at com.remedy.arsys.stubs.GoatHttpServlet.postInternal(Unknown
Source)
at com.remedy.arsys.stubs.GoatHttpServlet.doGet(Unknown Source)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:617)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
at
org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290)
at
org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at
org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:233)
at
org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191)
at
org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:128)
at
org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102)
at
org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)
at
org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:293)
at
org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:849)
at
org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.process(Http11Protocol.java:583)
at
org.apache.tomcat.util.net.JIoEndpoint$Worker.run(JIoEndpoint.java:454)
at java.lang.Thread.run(Unknown Source)
Thanks,
Shawn Pierson
Remedy Developer | Southern Union
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