Venkat, One thing you want to stay away from is deleting stuff in RKM 7.6.x. That path leads you nowhere good. You should be able to tell why those articles failed to import from looking at the details of the conversion tool job. Have you found anything specific? When you say the bulk of the articles failed to import, how many made it over? There were MANY bugs the last time I worked with the conversion tool and Carrie R from BMC and I spent many quality hours together figuring a lot of them out. I haven't used the patch 2 version but maybe there are still some bugs that weren't addressed. It could be that there's something in the XML that is throwing off the parsing such as something like this in the title: "How to open MS Word.doc" Notice the .doc in the title. There was a bug where that would screw up the entire article conversion. Another thing is to confirm that the articles actually didn't import. Sometimes the visibility groups don't get added or are missed and this causes you to think that the articles failed to import but they are there. I guess the best thing to do is to look at the details of your conversion log. Hope this helps... keep us updated.
-Tauf On Sat, Jan 28, 2012 at 9:50 AM, Venkat Arcot <[email protected]>wrote: > ** > > Hello Listeners,**** > > ** ** > > Need help on Knowledge Management. We imported knowledge articles from 7.5 > to 7.6.04 sp2 using the conversion utility but bulk of the articles failed > to import and now when we try to rerun the conversion the tool errors out > with unique index error. Is there an easier way to delete all the articles > and re-import the articles, possibly deleting them using the database > scripts? I granted myself Knowledge admin role still delete button is > disabled on the mid tier**** > > ** ** > > **** > > Delete button is disabled and I granted myself KB Admin, KB config roles** > ** > > ** ** > > ** ** > > This electronic message and any attached documents are intended only for > the named addressee(s). This communication from TransCanada may contain > information that is privileged, confidential or otherwise protected from > disclosure and it must not be disclosed, copied, forwarded or distributed > without authorization. If you have received this message in error, please > notify the sender immediately and delete the original message. Thank you. > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ -- *Tauf Chowdhury * _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
