Hi Jose,

You are right in saying that Remedy defaults to case sensitive indexes for
Oracle and to avoid performance issues when case insensitive you must
maintain case insensitive indexes outside of Dev Studio/Remedy.

Likewise I agree that performance on indexed queries will be
indistinguishable between the two sensitive/insensitive if the index is
used.

I'm interested in the reasons why you're quoting a large increase in
database size and decrease in performance on non indexed queries. Is it
because in your technique you are recommending duplicating indexes, one for
each mode?

I'm also interested in your statement that the insensitive indexes become
corrupt over time.

For Remedy it only does inserts/deletes one database row at a time so it is
difficult to see any performance differences in these operations so it
should rarely be a consideration.

Rod Harris



On 8 February 2012 19:34, Jose Huerta <[email protected]> wrote:

> ** In this post I cover how to turn the oracle database to case
> insensitive recreating all indexes.
>
> http://theremedyforit.com/2011/12/case-insensitive-in-remedy/
>
> The result in our case, in performance term is:
>
>  - Searches involving an indexed field -> Same performance as case
> sensitive.
>  - Searches involving a non indexed field -> Performance degraded 10 % -
> 40 %.
>  - Database size increase by 10 % - 20 %
>  - Insert performance degraded theoretically (we are sure that it is
> degraded, but the response time of our Oracle server remains equal).
>
> Regards,
>
> Jose M. Huerta
> Project Manager**
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> On Tue, Feb 7, 2012 at 17:09, patchsk <[email protected]> wrote:
>
>> **
>> Yes checking with the BMC account manager is the preferred method.
>> Thanks Nathan for correcting it.
>> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
>>
>
> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
>

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