Patrick, I don't know if this helps at all, but I see "(impersonated)" in my user logs, though not for the Remedy Application Service.
The logs seem to list impersonations for a) users logging in via the midtier and b) mail coming in to the email engine with a "From" that matches a User account email address. I don't have ITSM, nor did we deliberately set up impersonation as far as I know - In case this give a clue - David Durling Enterprise IT Services University of Georgia From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of patrick zandi Sent: Wednesday, February 08, 2012 9:18 AM To: [email protected] Subject: Re: LOGIN Remedy Application Service (impersonated) ** I was trying to keep this short.... however it appears.. I am not making sense. #1 while looking at the debug logs we see the "LOGIN Remedy Application Service (impersonated)" listed.. WHY? I am not asking if it can, that is apparent. #2 It is awesome that we can impersonate as an admin ... HOW? Where is this listed in the docs? : Excluding the API way... #3 is there code that BMC puts in that does this (ITSM).. that we are seeing out of the box? -- Patrick Zandi _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
