I don't know that this is specifically the culprit, but we've seen some odd things happen with 7.6.4's CSS and Javascript. While I haven't seen the exact issue you are dealing with, I have seen sizing issues that I believe are due to me having multiple monitors used for the same desktop. Either way, there are some definite defects in the CSS and Javascript so I would push BMC harder to fix your issue. Get your sales representative involved to help you escalate.
Thanks, Shawn Pierson -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Jiri Pospisil Sent: Thursday, February 09, 2012 6:47 AM To: [email protected] Subject: Incident and Change Consoles do not extend on mid-tier 7.6.04 Hi, I was wondering if anybody seen the following behaviour on mid-tier 7.6.04 (tried with SP1 and SP2). When I open the Incident management or Change Management console, the screen shows vertical and horizontal scroll bars and does not extend to fill the whole screen. No matter what size window I try, the scroll bars are there and the console does not extend to use the whole space available. Appears as if there is a frame of pre-defined size within the console which does not extend and the application functions and the actual list of tickets do not fit into it. I have raised a call with BMC, but they are under impression it is caused by the monitor resolution (I tested with various settings and it is same all the time). Also, this does not explain why it works fine in mid-tier 7.6.03 and not in 7.6.04. Can anybody shed any light on this or advise where to look for the culprit? Thanks Jiri Pospisil LCH Clearnet The test environment set up is Mid-tier 7.6.04 SP1 against Remedy server - 7.6.04 SP1 Mid-tier 7.6.04 SP2 against Remedy server - 7.6.03 SP2 ITSM 7.6.03 no patch OS - MS Windows Server 2003 - 64 bit Java - 1.6.0_26 (64 bit) Apache Tomcat 6.0.20 (bundled with mid-tier) ************************************************************************************************* This email is intended for the named recipient(s) only. Its contents are confidential and may only be retained by the named recipient(s) and may only be copied or disclosed with the consent of LCH.Clearnet Limited and/or LCH.Clearnet SA. If you are not an intended recipient please delete this e-mail and notify [email protected]. LCH.Clearnet Limited, LCH.Clearnet SA and each other member of the LCH.Clearnet Group accept no liability, including liability for negligence, in respect of any statement in this email. The contents of this email are subject to contract in all cases, and LCH.Clearnet Limited and/or LCH.Clearnet SA makes no contractual commitment save where confirmed by hard copy. Cet e-mail et toutes les pièces jointes (ci-après le "message") sont confidentiels et établis à l'intention exclusive de ses destinataires. Toute utilisation de ce message non conforme à sa destination, toute diffusion ou toute publication, est interdite, sauf autorisation expresse de LCH.Clearnet Limited et/ou LCH.Clearnet SA. Si ce message vous a été adressé par erreur, merci de le détruire et d'en avertir immédiatement [email protected]. LCH.Clearnet Limited, LCH.Clearnet SA et les autres entités du groupe LCH.Clearnet Group, ne peuvent en aucun cas être tenues responsables au titre de ce message à moins qu’il n’ait fait l’objet d’un contrat signé. LCH.Clearnet Limited, Registered Office: Aldgate House, 33 Aldgate High Street, London EC3N 1EA. Recognised as a Clearing House under the Financial Services & Markets Act 2000. Reg in England No.25932 Telephone: +44 20 7426 7000 Internet: http://www.lchclearnet.com LCH.Clearnet SA, Siège Social, 18 rue du Quatre Septembre, 75002 Paris, Chambre de Compensation conformément au Code Monétaire et Financier. ************************************************************************************************* _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
