Got Remedy? Windward ITS is seeking a BMC Remedy Senior Consultant in Herndon, VA (see posting below). Please contact me for more details!
Stacey Trammel Technical Recruiter 703-812-0119 [email protected] ****** Windward IT Solutions, founded in 1997, is at the forefront of Business Technology Management (BTM) and is a trusted partner of Communication Service Providers, the Federal government, and global Fortune 1000 corporations that run the most sensitive and mission-critical IT environments in the world. With strategic consulting, unparalleled technical expertise and our proven Windward BTM RoadMap, we help our clients align the core competencies of process, organization, information, and technology to effectively address business priorities. Windward offers a proven set of technology-independent solutions focused on the three core disciplines of Business Technology Management — IT Service Management, IT Infrastructure Management, and IT Operations Management — to help our clients plan and deliver high-impact IT services. Only Windward has deep and vendor-agnostic expertise across all three disciplines of Business Technology Management — IT operations management, IT infrastructure management, and IT service management — to help our clients master the complexities of aligning process, technology, organization, and information to meet business/mission goals. Since we began in 1997, Windward brings a solid track record in helping clients align IT operations with real business priorities. We are trusted by the world’s foremost businesses and high-profile military and Federal agencies to deliver straightforward guidance, deep operational and process knowledge, and unbiased, product-agnostic approaches to IT operational excellence. Position Summary As a result of our continued success we are currently seeking to add to our team a BMC Remedy consultant with experience extracting detailed customer requirements and implementing those requirements within BMC Remedy 7.5+. The consultant will also have the aptitude to lend technical assistance during the analysis, design, and implementation of BMC Remedy Service Management applications, for large Federal, enterprise and service provider clients. The candidate must have experience and knowledge in deploying core functionality in an out of box BMC Remedy ITSM system; this includes the ability to install the system on multiple server platforms and databases. The characteristics of this position include: a working command of technology and architectural concepts; the ability to perform an analysis of client processes; ability to document and develop workflows for system functionality and customization. The successful candidate will work as part of a team on client engagements with some direct supervision. Position Requirements •Must have development experience with BMC Remedy ITSM version 7.5+ on multiple platforms. •Must be able to provide application support for the configuration, customization, and administration of the Remedy ITSM application in close coordination with the customer staff. •Must have experience integrating Remedy with BMC/other vendor products through use of Web Services •Must have experience extracting customer/business requirements and developing implementation strategy for ITSM solution. •Must have a good working knowledge Incident and Problem Management process principles, relationships, and metrics. •Familiarity and experience with other BMC tools, such as CLM, PractiveNet, Atrium Orchestrator, or BladeLogic highly desired •Familiarity with or ITIL® certifications preferred. •Minimum of 4 years of hands-on experience implementing, configuring, and customizing BMC Remedy ARS / ITSM systems •Minimum of 2 years of Atrium CMDB implementation experience desired. •A high degree of interpersonal skill in working with various levels of technical and business oriented individuals is required. •Prior experience in a consulting environment is preferred. •Ability to obtain a US DOD Security Clearance preferred. •Ideal consultant will be located within the DC-metro area or willing to relocate. Education Requirements •Degree in CS, EE or related MIS field preferred. Windward strives to attract and retain the best individuals and provide an environment where they can all grow professionally and build a rewarding career. We continually strive to create an environment that balances work life and offers benefits that will enhance the compensation package. We offer Medical, Dental, Vision, Flexible Spending Accounts, Short Term Disability, Long Term Disability, Life Insurance and AD&D, as well as the option to purchase additional Life Insurance and AD&D, Paid Time Off, Personal Leave, Holidays, 401(k) plan with company match and work/life balance. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
