The most stable and versatile solution would be for your team to create a few canned Crystal reports and embed them in Remedy.
On Wed, Feb 15, 2012 at 2:00 AM, Remedy <[email protected]> wrote: > ** Hi All, > > Could any one please provide me a suggestion to pull an accurate report in > the either in normal search or in advanced search in any ARS form rather > than using the database id of the particular field. > > As per my understanding there are duplicate labels in the ARS forms and > hence we use database id of a field to pull the report but my concern here > is how do the end user know whether they have pulled the accurate report or > not, by using the field name's instead of database id's, as we found > variance in the report by using the same criteria in two different search > methods ( default search & advanced search) . > > Moreover is there any easy way of finding the database id's of all the > field's in a form say in Help desk form. > > -- > *Thanks & Regards > Remedy User* > > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
