On Wednesday 15 Feb 2012 07:48:23 you wrote: > Hi All, > > > Can anyone please tell me which form is used to to generate SLA compliance > report and how is it calculated like the basic parameters used .
SLA measurement information is recorded in SLM:Measurement form. You can access such information as Due Date, LifecycleTotalTime, LifeCycleEndTime, Estimated Resolution Time, itd. Victor _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
