I'm testing Surveys for Incident Management. I've configured the following:
1. Set up a rule for my Location Company (Last Surveyed Days = 1) 2. Configured Incidents to create requests I found KA340199 to troubleshoot. What I found was the the filter "SRM:REQ:Status_Completed_515_Survey_CreateSurvey (515) does not fire. The Run If condition is: ( 'Status' = "Completed") AND ( 'DB.Status' != "Completed") AND ( 'CSQ_Instance_ID' != $NULL$ ) AND ( 'z1D Char17' = $NULL$ ) I've verified all conditions except CSQ_Instance_ID. I can't see that getting set in the filter logs. Does anyone know what should populate that field? -- Chris Danaceau 301-903-8741 Contractor to the Department Of Energy _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
