Lars, According to our SHARE:Application Properties, we are using version 1.0.01 of the Data Wizard tool (ARS 7.1 / ITSM 7.0.3) (not sure what version you are on).
We used the Data Wizard (not the Data Load tool) to update our Support Organizations and found two issues with our version: 1. The Change Assignee Support Group Name was not being updated. This was a known issue (KA317736 / SW00346842). The KB article says there is no solution, but I found that the issue was some SQL using incorrect column ids. I can dig out my notes if you need me to. 2. The SQL doesn't update the Support Organization information in the 'Full Name' field on the AST:AssetPeople form. This is the data that is displayed on the People tab of Assets (CIs). When the people relationship is for a support group, it has a value like "SupportCompany->SupportOrganization->SupportGroup". The wizard doesn't update it to show the new Support Org. There are a couple of things that we would like it to be able to do with Operational Categories and Product Categories that it doesn't, like merge/update old values into existing values. For example, say there are two Product Catalog entries such as "Oracle DB" and "Oracle Database", and you wanted to get rid of "Oracle DB" and just have "Oracle Database". You can't use the Wizard to update the Incidents or Changes that are categorized with "Oracle DB". Anyway, that's been our experience with it so far. Thad On Tue, Feb 28, 2012 at 11:01 AM, <[email protected]> wrote: > ** > Hello, I'm back on arslist, long time ago. Now I belong to our 7-up > management unit. Our home built system Tabasco is a dying application, but > it has lived since -97:) > My question is: Is there any issues with Foundation/Data Management > Tool/Data Wizard Console, or is this module working as expected. Direct > SQL, or ars workflow? > > Thanks in advance, > > Lars > > > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
