That error typically used to happen when someone came into mid-tier 7.1 using a book mark for the login page, which meant that they did not go through the server:port/arsys/home link which sets the server information. I cannot say that I have seen this error in 7.6.04.01, but it might depend on your web server (we use pure tomcat). The login page in 7.6.04 is different from that in 7.1, and in my experience leads to a normal login with server specified.
Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Andre Hughes Sent: Wednesday, March 07, 2012 1:45 PM To: [email protected] Subject: User Login ID & Server not being set at login ITSM 7.6.04 Has anyone seen this error? I can't find anything related to this error. When I search the ARSList the search times out. Setup - ARS 7.6.04 with ITSM 7.6.04 patch 1, Web only Access (Internet Explorer) I have one user that logs in to the system, however the Internet Explorer Status bar shows $USER$ | $SERVER$ It should show jdoe | myarserver The problem is when the user is selecting a Task from the IT Home Page Overview Console they get an error - A server name must be supplied in the control record (ARERR 150) I've done all the standard stuff, clear cache, restart computer, etc. The odd thing is this happens sporadically. sometimes the $USER$ and $SERVER$ are set properly, sometimes not. This is only occurring to one user. Thanks, Andre _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
