I would suggest you to turn on the SQL log to see what is sent to the
database. The error is an oracle one, so an SQL is sent.

El miércoles 14 de marzo de 2012, Anthony Jurado Jr <[email protected]>
escribió:
> Hi,
>
> I have a Java program which uses getListEntry().   I use a QualifierInfo
> object to create the qualification for getListEntry.  The qualification
> looks like this:
>
>      QualifierInfo qualifier = remedyConn.parseQualification(arForm,
> "'Associated Asset' = \"atl01a\"");
>
> Which results in this exception:
>        CreateRemedyTicket.getSchema ARExceptionERROR (552): Failure during
> SQL operation to the database; ORA-00920: invalid relational operator
>        ERROR (552): Failure during SQL operation to the database;
ORA-00920:
> invalid relational operator
>                at com.bmc.arsys.api.ProxyJRpcBase.verifyStatus(Unknown
Source)
>                at com.bmc.arsys.api.ProxyJRpcBase.a(Unknown Source)
>                at com.bmc.arsys.api.ProxyJRpcBase.arCall(Unknown Source)
>                at com.bmc.arsys.api.ProxyJRpc.ARGetListEntry(Unknown
Source)
>                at com.bmc.arsys.api.ARServerUser.getListEntry(Unknown
Source)
>         at CreateRemedyTicket.<init>(CreateRemedyTicket.java:42)
>                at CreateRemedyTicket.main(CreateRemedyTicket.java:94)
>
> Oddly, if I change the equal sign to LIKE the query works:
>
>    QualifierInfo qualifier = remedyConn.parseQualification(arForm,
> "'Associated Asset' LIKE \"atl01a\"");  // works
>
> I have other qualifiers for different fields on the same form in which use
> the equal sign with no problem.  E.g.:
>
>    QualifierInfo qualifier = remedyConn.parseQualification(arForm,
> "'Summary' = \"System Down\"");  // works
>
> The properties for the Summary and Associated Asset are the same with the
> following two exceptions:
>
> Entry Mode is Required for the Summary field (which works as expected) and
> optional for the Associated Asset (which doesn't work).
> Input Length is 254 for the Summary field and 0 for the Associated Asset
> field.
>
> I would appreciate any suggestions!
>
> thanks in advance,
> Tony Jurado
> Release Manager,
> Services Engineering
> IBM Security Services
>
>
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