This would be a customisation though, which we're always trying to avoid. If changing the status works without affecting anything else then this config is preferable.
-----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of PCR Remedy Sent: 13 March 2012 22:41 To: [email protected] Subject: Re: BMC_GLOBAL_DEFAULT_SRVC CI Same for Problem or SLM Service field, the menu qualification do not filter only the CI-Asset related to the current company.. I suggest to change the menus attached to the Service Field.. On Tue, Mar 13, 2012 at 6:47 AM, Tauf Chowdhury <[email protected]> wrote: > I'm pretty sure it's tied to the default services that come with SRM. > > Sent from my iPhone > > On Mar 13, 2012, at 6:17 AM, Peter Romain > <[email protected]> wrote: > >> Hi All, >> >> CMDB 7.6.04 SP2 >> >> The BMC_GLOBAL_DEFAULT_SRVC CI appears in the Service field menu on the Infrastructure Change form. >> >> BMC tells us that this CI should never be deleted. >> >> Does anyone know precisely what it is for? I guess it's to do with the Service Catalog functionality in Atrium Core. >> >> I can set the status of this CI from its out-of-the-box value of 'Ordered' to 'End of Life' to remove it from the menu but would this affect the functionality that the CI is there to support? >> >> Cheers >> >> Peter >> >> _____________________________________________________________________ >> __________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" > > ______________________________________________________________________ > _________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
