I would add that if you are using virtual machines as your desktop, you may experience other issues beyond the basic requirements. For example, we have Citrix VMs that meet these requirements but due to offloading some of the processing of Internet Explorer to the CPU of the host machine, it causes major performance issues even though it has the same or better system attributes as a physical machine.
Thanks, Shawn Pierson Remedy Developer | Southern Union From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Easter, David Sent: Wednesday, March 21, 2012 9:22 AM To: [email protected] Subject: Re: End user workstation's hardware/software recommendations from BMC for ARS/ITSM 7.6.04 ** They’re in the Install Guide. The Compatibility matrices are for information about what products are compatible with AR System. Client tool requirements The minimum requirements for BMC Remedy User and BMC Remedy Alert are: 􀂄 Pentium 4-class 􀂄 1.3 GHz or higher 􀂄 512 MB memory 􀂄 75 MB of free disk space The minimum requirements for BMC Remedy Developer Studio are: 􀂄 Pentium 4-class 􀂄 1.3 GHz or higher 􀂄 512 MB memory 􀂄 100 MB of free disk space Of course, these are just minimums. In general, one should try to use the best possible desktop available to your end users that is within your budget. The performance testing of the web client in BMC published numbers was done on an Intel i7 2.93 Ghz, 12GB RAM laptop, but less powerful systems can still provide reasonable performance since there are other variables involved (latency, complexity of forms if not using OOTB/ITSM forms, browser version, etc.). You may wish to do some testing within your development environment to determine what performance envelope is acceptable to you vs. size/cost of the workstation. In general, I expect that other local applications being used on the workstation will probably dictate more the configuration needs than the ITSM Suite’s web client performance. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Vaibhav Singhal Sent: Tuesday, March 20, 2012 3:56 PM To: [email protected] Subject: End user workstation's hardware/software recommendations from BMC for ARS/ITSM 7.6.04 ** Hi All, I am looking for an official document saying something about recommended hardware/software specifications for end user for ARS/ITSM 7.6.04. There is no document at below location saying anything about recommended end user workstation config : http://www.bmc.com/support/reg/remedy-compatibility-tables.html http://media.cms.bmc.com/documents/AR+System+7.6.04+Compatibility+Matrix.pdf Any comments are appreciated. Cheers! Vaibh Sent from my iPhone _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
