Our environment is Remedy ITSM 7.6.04 I am wondering how the Target Date on an Incident Request can be automatically set based on our service target/SLAs/OLAs definition in SLM? I am going through the SLM configuration process and I am not seeing where I can configure this? Thoughts? Thanks, -Mike
_______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
