BMC has released onboarding tools for a while. The current tool is called Data Management Tool (DMT) and it has been available since ITSM 7.5. A new version of the tool will be released in the upcoming ITSM 7.7 (called Unified Data Management) and it is built into the ITSM product suite as opposed to current external client tool. It will feature lots of usability improvements, new capabilities and significantly improved performance and scalability. These tools are designed to onboard new data into a new install but in some cases can be used to migrate certain data. The Delta Data Migration Tool (DDM) was designed for a singular purpose - as a tool to assist customers during their ITSM upgrades to move any new "Delta" data across. Other tools like Remedy Data Import and AR Migrator offer migration capabilities as well. BMC will continue to improve and release new capabilities around migration in upcoming releases. Regards, Jek Jek Wong Senior Manager, Product Development BMC Software
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