Hi Thad,

Please enable the Plug-ins Log in the Server Information form.

Also, perform the following checks:-

1) Download the LDAP utility in the AR Server which will check the connectivity 
with the AR Server and AD.
2) Provide the requisite information like Base DN, Bind User and Bind Password.
3) If it fails then it seems that there is an issue with the LDAP Server.

Please perform the above steps and let me know if you still face any issues.

Thanks,
Neha Pateria

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