We now have SP3 on the ARServer and the Mid Tier. The app and CMDB are SP2.
When trying to create a Service Request via the "Request Entry" console, I get
2 errors. Neither of which is in the BMC Support KB.
Error # 1: When I click on the first level on the Request Entry Console and
then select an item:
"Exception occur while retrieving USM data. (ARWARN 150502)"
(Associated with - SRD:SHR:USMLookupFailureHandler )
Error # 2: when I complete the SR and try to save. I have gone through almost
all of the back end forms that feed the SR to the Work Order and none of the
fields are limited.
"The length of the name parameter (or name field in a parameter) is longer than
the maximum allowed length. (ARERR 103)"
The BMC Support person told me this was a known issue and gave me the following
to check:
==> The Problem seems to be with the Atrium Path under Configuration and
Plug-in Files.
-- For Example:--
Incorrect Path: D:\BMCSoftware\BMCAtriumCore\cmdb
Correct Path: D:\BMCSoftware\BMCAtriumCore\BMCAtriumCore\cmdb
-- You need to first check and find the correct path and then apply the changes
-- We need to update the correct Atrium Path in the following files:--
1) ar.cfg
2) armonitor.cfg
3) C:\Program Files\BMC
Software\AtriumCore\cmdb\plugins\ne\pluginsvr_config.xml and log4j_pluginsvr.xml
4) c:\Program Files\
BMCSoftware\AtriumCore\cmdb\plugins\shared\pluginsvr_config.xml and
log4j_pluginsvr.xml
5) D:\BMCSoftware\BMCARSystem\pluginsvr\pluginsvr_config.xml
--The Above path is just a reference and will be different in different
scenarios. However, the point of check is in the above mentioned file.
-- Once the Correct Path is mentioned, then Restart the AR Server Services and
test the issue again.
===========
My path was ok in all instances. I restarted the services and even rebooted
the server. Still get the errors. Since I changed nothing, I didn't expect it
to be fixed. Anyone else have these errors?
ARS 7.6.04 SP3
ITSM 7.6.04 SP2
Mid Tier 7.6.04 SP3
Atrium 7.6.04 SP2
Thanks!!
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