Hello Everyone, We're integrating our home grown Problem Management/Helpdesk application with an external Helpdesk application (Service Now), We're planning to use Web Services for the first time with our Remedy app.
My question is around how folks are using Web Services. For creating new tickets in Remedy, Is it better to create a web service directly against the helpdesk schema, or is it better to create an intermediate schema where the data gets dropped off and then use workflow to validate and move it over to the main schema? It seems that having an intermediate schema is safer...but the downside is we might not get a ticket number back immediately. I'm sure others have set up integrations with web services. So I thought I would ask how others have done this and what challenges have you faced? What does your integration look like? Thanks for any advice you can provide. Sean O'Sullivan Prudential Financial _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
