Joe...just a shot in the dark here...did you check web services? Maybe
some web service against an external employee dbase? Again...just a
thought. Hope this helps...

On 3/29/12, Joe Martin D'Souza <[email protected]> wrote:
> We are having an issue with our Remedy application, where it appears that
> there is an update on our ‘CTM:People Permission Groups’ form where certain
> entries are ‘disappearing mysteriously’ apparently with no explanation as to
> what's causing them to disappear. I turned on API, SQL, Escalation and
> Filter logging, and nothing traps any activity of any deletes on that form.
> Which led me to suspect that this might be happening from ‘outside’ of the
> AR System API layer.. I was told by some of the developers that were on site
> here before me that they can swear there is nothing outside the application
> layer that performs any updates or deletes for that matter to our Remedy
> applications..
>
> However since I cannot get anything through logging, I decided to lay a trap
> by creating a DB trigger, to capture the DB User and the DB time that these
> deletes are happening by creating an external audit table on the T table
> that the CTM:People Permission Groups records are stored..
>
> The time field column I defined in Oracle as TIMESTAMP WITH TIME ZONE.. I
> need help to interpret the time displayed in this column.. It is displayed
> as:
> 27-MAR-12 12.05.05.118256 AM –04:00
>
> How would I convert that to EST?
>
> Is it 27-MAR-12 01:05:05 AM EST ???
>
> Is it 26-MAR-12 11:05:05 PM EST ???
>
> Or is it 27-MAR-12 12:05:05 AM EST ???
>
> Joe
>
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