Sorry, missed the environment info: Server : 5.01.02 Patch 1313 Hardware : sun4u OS: SunOS 5.10 DB: SQL -- Oracle DB Version : 0.2.0.5.0 - 64bi
On Mar 30, 11:30 am, Raj <[email protected]> wrote: > Hi All, > > Very recently I performed Remedy code push on our production server. > > This involved importing some new forms and related workflow and also > modifying existing forms like HelpDesk and Change forms.(Using ARAdmin > tool) > > I tested this same on our Dev and QA Servers and the code push was a > success without any issues. > > But when I performed this on our Production server, it caused DB crash > and brought down Remedy. > > The outage was caused by the fact that the database became > unresponsive. > > After we brought back Remedy, we noticed some of the DB view needed to > be recompiled. > > As we are still investigating if it has to do with issues in non > remedy components but we couldn't find any solid clues and ultimately > brings it back to Remedy code push. > > Here are the logs : > > ------------------------------ > > Wed Mar 28 01:09:59 2012 Distrib : AR System Distributed Server > terminated when a signal was received by the server (ARDSNOTE 3000) > Wed Mar 28 01:09:59 2012 15 > Wed Mar 28 01:09:59 2012 Distrib : AR System Distributed Server > terminated when a signal was received by the server (ARDSNOTE 3000) > Wed Mar 28 01:09:59 2012 15 > Wed Mar 28 01:11:23 2012 390600 : Requested database table not found. > Please check the spelling (table name is case-sensitive) (ARERR 481) > Wed Mar 28 01:29:29 2012 390620 : Failure while trying to connect to > the SQL database. > Please ensure the SQL database is running or contact the Database > Administrator for help (ARERR 550) > Wed Mar 28 01:29:29 2012 ORA-12535: TNS:operation timed out > Wed Mar 28 01:29:29 2012 390620 : Cannot initialize contact with SQL > database (ARERR 551) > Wed Mar 28 01:29:29 2012 Thread 67 not handling connection > > ------------------------------- > > At this point, I would like to understand from experts in here to see > if anything like the above mentioned is possible? If yes, what could > be the reasons and what can I look into to find the root cause. > > Thanks, > > Raj > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > attend wwrug12www.wwrug12.comARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
