I am out of ideas, so any help would be greatly appreciated.
I've been trying to understand and find a fix to this for over 2 months
now. And BMC support has been totally useless so far.
(even with the ticket escalated like 3 times)
This is the issue.
We have an email template that is supposed to create a new entry in a
form. Easy enough
BUT, the email parser for some reasons, strip the space from some field,
and not always the same field.
For example:
In the email template being sent, we have
!8!: LN Request - IT Access Request For Lastname, FirstName
But the value saved in the form turns out to be
LN Request - IT Access RequestFor Lastname, FirstName
Stripping the space between Request and For
Same with a selection field.
!536870911!: Does not require a change to production
turns into
Does not require a changeto production (which is not a valid
selection and gives an errors, rejecting the entry.)
The problem is the stripping of the spaces. It doesn't seem to have any
logic associated with when it will strip it.
ARS 7.5 patch 008
SQL 2005 (remote DB)
Win 2003
no OOB.
If you are not the intended addressee, please inform us immediately that you
have received this e-mail in error, and delete it. We thank you for your
cooperation.
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