The arplugin is still 32-bit. It shows up in the task manager as arplugin.exe *32, and is the process that you have to kill and let armonitor restart whenever a mid-tier prefetch trashes the AREA plugin. Fortunately I have not seen that particular problem since applying ARS and mid-tier Sp3. I’ll have to make sure the new post-sp3 mid-tier hotfix doesn’t reintroduce it, but I think that problem was actually on the AR Server side.
From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Joe Martin D'Souza Sent: Sunday, April 08, 2012 3:35 PM To: [email protected] Subject: Re: Problem when install ARsystem ** Wasn’t that limitation only on 7.6.03? I think it was removed on 7.6.04 where you could have a 64-bit java environment all round for all components including email.. Joe From: strauss<mailto:[email protected]> Sent: Sunday, April 08, 2012 1:41 PM Newsgroups: public.remedy.arsystem.general To: [email protected]<mailto:[email protected]> Subject: Re: Problem when install ARsystem ** You will need both 32-bit and 64-bit java installed on a windows server; some of the java plugins for 7.6.04 are still 32-bit. If this is a new server, you might want to install the newest build of 1.6.0… newer than _20. It is unwise to wait and update it later, or to allow the auto java update to run once it is installed, since on windows that usually destroys the registry entries that ARS depends on to find the jre. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:[email protected]]<mailto:[mailto:[email protected]]> On Behalf Of Mahmoud Mahdy-Mohamed Sent: Sunday, April 08, 2012 3:37 AM To: [email protected]<mailto:[email protected]> Subject: Re: Problem when install ARsystem ** No, I’m using Windows 2008 R2 as OS and I installed “jdk-6u20-windows-x64” on the following path “C:\Program files\Java\JRE6”. Please advice if you notice any mistakes. From: Action Request System discussion list(ARSList) [mailto:[email protected]]<mailto:[mailto:[email protected]]> On Behalf Of Grooms, Frederick W Sent: Thursday, April 05, 2012 3:20 PM To: [email protected]<mailto:[email protected]> Subject: Re: Problem when install ARsystem ** Which OS? On a Unix OS, with the JDK, the JRE is located at <JDK Path>/jre. So if my java is installed at /opt/ars/java1.6 the jre is located at /opt/ars/java1.6/jre Fred From: Action Request System discussion list(ARSList) [mailto:[email protected]]<mailto:[mailto:[email protected]]> On Behalf Of Mahmoud Mahdy-Mohamed Sent: Thursday, April 05, 2012 6:13 AM To: [email protected]<mailto:[email protected]> Subject: Problem when install ARsystem ** Dears, I’m facing a problem while installing ARS 7.6.04 first; it is related to JRE, I already installed JDK 6 but the following error appears:- “Enter the path to the JRE that you want to use with AR System. If a JRE is not installed on your system, install JRE 1.5 or later before continuing.” Please help. Thanks, Best Regards, Mahmoud Mahdy Mohammed,PMP | Business Process Automation Technology | Products & Services Delivery Phone: +20(0)104999638 Mail: mailto:[email protected] _attend WWRUG12 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ ************************************************************************************************************************* The content of this document is classified as Vodafone Egypt S.A.E. Confidential and Proprietary Information. The recipient hereby is committed to hold in strict confidence the contents of this (e-mail, document, information) and not to disclose to any third party without the prior written consent of Vodafone Egypt S.A.E. Recipient will be held liable for any unauthorized disclosure. If you have received this message in error, please notify the sender by return e-mail and delete the message in its entirety, including any attachments. http://www.vodafone.com.eg<http://www.vodafone.com.eg/> ************************************************************************************************************************* _attend WWRUG12 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
