Just an update on these Java issues we have been encountering on our new Mid-Tier servers. We continued to receive Java errors on the second Mid-Tier server and it was configured exactly like the first Mid-Tier, which we finally got running.
It turns out that it was an Environment variable setting in the Registry that was giving us all the fits. The Mid-Tier installer set the Windows Registry HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Apache Software Foundation\Procrun 2.0\Tomcat5\Parameters\ Environment variable to path=C:\PROGRA~1\BMC However, when we modified the Environment variable path value to C:\Program Files\BMC Software\ARSystem\midtier\WEB-INF\lib both servers started working like a charm. No more Java errors. It was a strange one but I wanted to share this just in case someone encounters this in the future. Christopher Pruitt Business Consulting III HP Enterprises Services [email protected] www.hp.com<http://www.hp.com/> [cid:[email protected]] Confidentiality Notice: This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake. From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of John Sundberg Sent: Thursday, April 05, 2012 10:12 AM To: [email protected] Subject: Re: At a loss with Mid-Tier 7.5 Patch 6 ** Or - move it all to c:\arslib On Thu, Apr 5, 2012 at 9:46 AM, Grooms, Frederick W <[email protected]<mailto:[email protected]>> wrote: I think the spaces are messing things up. Try: -Djava.library.path="C:\Program Files (x86)\BMC Software\ARSystem\midtier\WEB-INF\lib" Fred -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]<mailto:[email protected]>] On Behalf Of Christopher Pruitt Sent: Thursday, April 05, 2012 9:27 AM To: [email protected]<mailto:[email protected]> Subject: At a loss with Mid-Tier 7.5 Patch 6 We are installing the BMC Remedy Mid-Tier 7.5 Patch 6 on a brand new server and encountering some java errors that Technical Support can't seem to resolve. I was hoping someone on the list has encountered this before and can't give me some pointers as to a resolution. Here are the details: OS/Version: Windows Server 2008 64 Bit R2 Enterprise Edition ARS Mid-Tier Version/Patch- 7.5 Patch 6 WebServer/Version- Apache Tomcat Server 5.5.28 JSP Engine/Version- Tomcat 5.5.28 Java Version - 1.6.0_30 (32-bit) Installed Java 6.0 32-bit version Installed Mid-Tier version 7.5 patch 6 and selected the Tomcat default install along with it. I added the following to the Java tab on the Tomcat Config tab -Djava.library.path=C:\Program Files (x86)\BMC Software\ARSystem\midtier\WEB-INF\lib Launched Mid-Tier Config page. Got the login screen. Entered the mid-tier password, pressed enter and this appeared. HTTP Status 500 - -------------------------------------------------------------------------------- type Exception report message description The server encountered an internal error () that prevented it from fulfilling this request. exception javax.servlet.ServletException: Servlet execution threw an exception root cause java.lang.UnsatisfiedLinkError: com.bmc.arsys.util.ARUtilEgcp.CCPUtilApp(Ljava/lang/String;Ljava/lang/String;)Z com.bmc.arsys.util.ARUtilEgcp.CCPUtilApp(Native Method) com.remedy.arsys.config.Configuration.login(Unknown Source) com.remedy.arsys.config.ConfigServlet.login(Unknown Source) com.remedy.arsys.config.ConfigServlet.doLogin(Unknown Source) com.remedy.arsys.config.ConfigServlet.performOperation(Unknown Source) com.remedy.arsys.config.ConfigServlet.doRequest(Unknown Source) com.remedy.arsys.config.ConfigServlet.postInternal(Unknown Source) com.remedy.arsys.config.ConfigServlet.doPost(Unknown Source) javax.servlet.http.HttpServlet.service(HttpServlet.java:647) javax.servlet.http.HttpServlet.service(HttpServlet.java:729) This is the data from the stdout_20120405.log - Trying to load configuration arsys_api.xml - Could not load optional configuration arsys_api.xml - Trying to load configuration default.xml - jrpcMode: true - jniLoadMode: 1 - apiRecordingMode: 0 - maxProxiesPerServer: 10 - minimumSupportedServerRpcVersion: 12 - connectionMaxRetries: 0 - timeLagBetweenRetriesMillSec: 1000 - stringizeFieldAssignments: false - stringizeSetIfQualification: false - useLegacyQualParser: false - useLegacyAssignParser: false - useLegacyQualFormatter: false - useLegacyAssignFormatter: false - Client sets connection limits per server to :80 - Client sets useConnectionPooling to : true - Could not load native library java.lang.UnsatisfiedLinkError: no arutiljni75 in java.library.path at java.lang.ClassLoader.loadLibrary(Unknown Source) at java.lang.Runtime.loadLibrary0(Unknown Source) at java.lang.System.loadLibrary(Unknown Source) at com.bmc.arsys.api.NativeLibraryLoader.load(Unknown Source) at com.bmc.arsys.util.ARUtilEgcp.<clinit>(Unknown Source) at com.remedy.arsys.config.Configuration.getARServerPassword(Unknown Source) at com.remedy.arsys.stubs.ServerLogin$AdminHost.getPassword(Unknown Source) at com.remedy.arsys.stubs.ServerLogin.<init>(Unknown Source) at com.remedy.arsys.stubs.ServerLogin.get(Unknown Source) at com.remedy.arsys.stubs.ServerLogin.getAdmin(Unknown Source) at com.remedy.arsys.stubs.ServerLogin.getAdmin(Unknown Source) at com.remedy.arsys.share.ServerInfo.get(Unknown Source) at com.remedy.arsys.share.Cache$ServerReaper$1.run(Unknown Source) Exception in thread "MidTier-ServerReaper-boap091" java.lang.UnsatisfiedLinkError: com.bmc.arsys.util.ARUtilEgcp.GCPUtil(Ljava/lang/String;)Ljava/lang/String; at com.bmc.arsys.util.ARUtilEgcp.GCPUtil(Native Method) at com.remedy.arsys.config.Configuration.getARServerPassword(Unknown Source) at com.remedy.arsys.stubs.ServerLogin$AdminHost.getPassword(Unknown Source) at com.remedy.arsys.stubs.ServerLogin.<init>(Unknown Source) at com.remedy.arsys.stubs.ServerLogin.get(Unknown Source) at com.remedy.arsys.stubs.ServerLogin.getAdmin(Unknown Source) at com.remedy.arsys.stubs.ServerLogin.getAdmin(Unknown Source) at com.remedy.arsys.share.ServerInfo.get(Unknown Source) at com.remedy.arsys.share.Cache$ServerReaper$1.run(Unknown Source) - Unable to find required classes (javax.activation.DataHandler and javax.mail.internet.MimeMultipart). Attachment support is disabled. Exception in thread "Timer-0" java.lang.UnsatisfiedLinkError: com.bmc.arsys.util.ARUtilEgcp.GCPUtil(Ljava/lang/String;)Ljava/lang/String; at com.bmc.arsys.util.ARUtilEgcp.GCPUtil(Native Method) at com.remedy.arsys.config.Configuration.getARServerPassword(Unknown Source) at com.remedy.arsys.stubs.ServerLogin$AdminHost.getPassword(Unknown Source) at com.remedy.arsys.stubs.ServerLogin.<init>(Unknown Source) at com.remedy.arsys.stubs.ServerLogin.get(Unknown Source) at com.remedy.arsys.stubs.ServerLogin.getAdmin(Unknown Source) at com.remedy.arsys.stubs.ServerLogin.getAdmin(Unknown Source) at com.remedy.arsys.prefetch.PreloadManager.loadAllActiveLinkMenus(Unknown Source) at com.remedy.arsys.prefetch.PrefetchTask.run(Unknown Source) at java.util.TimerThread.mainLoop(Unknown Source) at java.util.TimerThread.run(Unknown Source) ConfigServlet /arsys/servlet/ConfigServlet?action=logon - Servlet.service() for servlet ConfigServlet threw exception java.lang.UnsatisfiedLinkError: com.bmc.arsys.util.ARUtilEgcp.CCPUtilApp(Ljava/lang/String;Ljava/lang/String;)Z at com.bmc.arsys.util.ARUtilEgcp.CCPUtilApp(Native Method) at com.remedy.arsys.config.Configuration.login(Unknown Source) at com.remedy.arsys.config.ConfigServlet.login(Unknown Source) at com.remedy.arsys.config.ConfigServlet.doLogin(Unknown Source) at com.remedy.arsys.config.ConfigServlet.performOperation(Unknown Source) at com.remedy.arsys.config.ConfigServlet.doRequest(Unknown Source) at com.remedy.arsys.config.ConfigServlet.postInternal(Unknown Source) at com.remedy.arsys.config.ConfigServlet.doPost(Unknown Source) at javax.servlet.http.HttpServlet.service(HttpServlet.java:647) at javax.servlet.http.HttpServlet.service(HttpServlet.java:729) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:269) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188) at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:213) at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:172) at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127) at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:117) at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:108) at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:174) at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:873) at org.apache.coyote.http11.Http11BaseProtocol$Http11ConnectionHandler.processConnection(Http11BaseProtocol.java:665) at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:528) at org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt(LeaderFollowerWorkerThread.java:81) at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:689) at java.lang.Thread.run(Unknown Source) - Trying to load configuration arsys_api.xml - Could not load optional configuration arsys_api.xml - Trying to load configuration default.xml - jrpcMode: true - jniLoadMode: 1 - apiRecordingMode: 0 - maxProxiesPerServer: 10 - minimumSupportedServerRpcVersion: 12 - connectionMaxRetries: 0 - timeLagBetweenRetriesMillSec: 1000 - stringizeFieldAssignments: false - stringizeSetIfQualification: false - useLegacyQualParser: false - useLegacyAssignParser: false - useLegacyQualFormatter: false - useLegacyAssignFormatter: false - Client sets connection limits per server to :80 - Client sets useConnectionPooling to : true - Could not load native library java.lang.UnsatisfiedLinkError: C:\Program Files (x86)\BMC Software\ARSystem\midtier\WEB-INF\lib\arutiljni75.dll: Can't find dependent libraries at java.lang.ClassLoader$NativeLibrary.load(Native Method) at java.lang.ClassLoader.loadLibrary0(Unknown Source) at java.lang.ClassLoader.loadLibrary(Unknown Source) at java.lang.Runtime.loadLibrary0(Unknown Source) at java.lang.System.loadLibrary(Unknown Source) at com.bmc.arsys.api.NativeLibraryLoader.load(Unknown Source) at com.bmc.arsys.util.ARUtilEgcp.<clinit>(Unknown Source) at com.remedy.arsys.config.Configuration.getARServerPassword(Unknown Source) at com.remedy.arsys.stubs.ServerLogin$AdminHost.getPassword(Unknown Source) at com.remedy.arsys.stubs.ServerLogin.<init>(Unknown Source) at com.remedy.arsys.stubs.ServerLogin.get(Unknown Source) at com.remedy.arsys.stubs.ServerLogin.getAdmin(Unknown Source) at com.remedy.arsys.stubs.ServerLogin.getAdmin(Unknown Source) at com.remedy.arsys.share.ServerInfo.get(Unknown Source) at com.remedy.arsys.share.Cache$ServerReaper$1.run(Unknown Source) Exception in thread "MidTier-ServerReaper-boap091" java.lang.UnsatisfiedLinkError: com.bmc.arsys.util.ARUtilEgcp.GCPUtil(Ljava/lang/String;)Ljava/lang/String; at com.bmc.arsys.util.ARUtilEgcp.GCPUtil(Native Method) at com.remedy.arsys.config.Configuration.getARServerPassword(Unknown Source) at com.remedy.arsys.stubs.ServerLogin$AdminHost.getPassword(Unknown Source) at com.remedy.arsys.stubs.ServerLogin.<init>(Unknown Source) at com.remedy.arsys.stubs.ServerLogin.get(Unknown Source) at com.remedy.arsys.stubs.ServerLogin.getAdmin(Unknown Source) at com.remedy.arsys.stubs.ServerLogin.getAdmin(Unknown Source) at com.remedy.arsys.share.ServerInfo.get(Unknown Source) at com.remedy.arsys.share.Cache$ServerReaper$1.run(Unknown Source) - Unable to find required classes (javax.activation.DataHandler and javax.mail.internet.MimeMultipart). Attachment support is disabled. Exception in thread "Timer-0" java.lang.UnsatisfiedLinkError: com.bmc.arsys.util.ARUtilEgcp.GCPUtil(Ljava/lang/String;)Ljava/lang/String; at com.bmc.arsys.util.ARUtilEgcp.GCPUtil(Native Method) at com.remedy.arsys.config.Configuration.getARServerPassword(Unknown Source) at com.remedy.arsys.stubs.ServerLogin$AdminHost.getPassword(Unknown Source) at com.remedy.arsys.stubs.ServerLogin.<init>(Unknown Source) at com.remedy.arsys.stubs.ServerLogin.get(Unknown Source) at com.remedy.arsys.stubs.ServerLogin.getAdmin(Unknown Source) at com.remedy.arsys.stubs.ServerLogin.getAdmin(Unknown Source) at com.remedy.arsys.prefetch.PreloadManager.loadAllActiveLinkMenus(Unknown Source) at com.remedy.arsys.prefetch.PrefetchTask.run(Unknown Source) at java.util.TimerThread.mainLoop(Unknown Source) at java.util.TimerThread.run(Unknown Source) ConfigServlet /arsys/servlet/ConfigServlet?action=logon - Servlet.service() for servlet ConfigServlet threw exception java.lang.UnsatisfiedLinkError: com.bmc.arsys.util.ARUtilEgcp.CCPUtilApp(Ljava/lang/String;Ljava/lang/String;)Z at com.bmc.arsys.util.ARUtilEgcp.CCPUtilApp(Native Method) at com.remedy.arsys.config.Configuration.login(Unknown Source) at com.remedy.arsys.config.ConfigServlet.login(Unknown Source) at com.remedy.arsys.config.ConfigServlet.doLogin(Unknown Source) at com.remedy.arsys.config.ConfigServlet.performOperation(Unknown Source) at com.remedy.arsys.config.ConfigServlet.doRequest(Unknown Source) at com.remedy.arsys.config.ConfigServlet.postInternal(Unknown Source) at com.remedy.arsys.config.ConfigServlet.doPost(Unknown Source) at javax.servlet.http.HttpServlet.service(HttpServlet.java:647) at javax.servlet.http.HttpServlet.service(HttpServlet.java:729) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:269) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188) at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:213) at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:172) at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127) at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:117) at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:108) at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:174) at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:873) at org.apache.coyote.http11.Http11BaseProtocol$Http11ConnectionHandler.processConnection(Http11BaseProtocol.java:665) at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:528) at org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt(LeaderFollowerWorkerThread.java:81) at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:689) at java.lang.Thread.run(Unknown Source) _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org<http://www.arslist.org> attend wwrug12 www.wwrug12.com<http://www.wwrug12.com> ARSList: "Where the Answers Are" -- John Sundberg Kinetic Data, Inc. "Your Business. Your Process." WWRUG10 Best Customer Service/Support Award WWRUG09 Innovator of the Year Award 651-556-0930 I [email protected]<mailto:[email protected]> www.kineticdata.com<http://www.kineticdata.com/> I community.kineticdata.com<http://community.kineticdata.com/> _attend WWRUG12 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
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