Rick, I don't see an actual reply in the message.
Dave -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Rick Sharp Sent: Thursday, April 19, 2012 5:06 PM To: [email protected] Subject: Re: Remedy Administrator Sent via BlackBerry by AT&T -----Original Message----- From: Ty Smith <[email protected]> Sender: "Action Request System discussion list(ARSList)" <[email protected]> Date: Thu, 19 Apr 2012 16:45:00 To: <[email protected]> Reply-To: [email protected] Subject: Remedy Administrator Fortune 100 company with HQ's in Memphis, TN seeks a Remedy Administrator that would also have some development expertise. For details please forward your resume. Job Details: * Remedy Administrator * Memphis, TN * (4) month CFH * Start Date: 4/16/12 * End Date: 8/16/12 * Hrs: Mon-Fri 8:00am-5:00pm * Hiring manager will review resumes and do FTF interviews * Provides maintenance and overall support of the BMC Remedy Action Request System and the ITSM 7.x suite of applications, with a focus on development as well as general administrative functions. Applications include Incident Management, Responsibilities * Diagnoses, operates, administers, configures and maintains the Remedy Trouble-Ticket system * Accountable for administration of Remedy Action Request System solutions including requirements gathering, technical assessments, technical support and training * Works across teams to ensure the highest level platform performance, availability and disaster recovery * Schedules, tests and deploys regular patches to multiple environments * Works closely with the business analyst and development group to assist in the appropriate extension, integration or development of the platform * Develops, publishes and maintains statistical, management and custom reports Competencies * Commitment * Customer Orientation/Positive Impact * Results Orientation/Sense of Urgency * Change Mastery * Relationship Building/Sensitivity * Problem Solving and Decision Making * Initiative Knowledge, Skills, and Abilities * Candidates need to have Remedy 7.x experience, min of 2 years, he would prefer 4 years. * Technical proficiency in relevant operating systems, applications, programming languages and technologies (including the BMC Remedy Action Request System, Mid-Tier, ITSM Suite components and ITBM) * Good customer presentation and project management skills (including good listening and customer interaction skills) * Excellent analytical and problem-solving abilities * Effective technical writing and documentation skills * Strong organization and communications skills; must clearly communicate technical issues and resolutions to key stakeholders, both orally as well as in writing * Ability to develop complex reports utilizing BMC's 7.6 Dashboards reporting tool. Relocation - no formal package available, they would provide a lump sum up to $5K to offset relocation expenses Remedy Team- 8 people * 2 - Administrators * 3 - Problem and Change Analysts * 2 - Reporting Analysts _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
