We are running 7.6.04 with a SQL backend -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of pritch Sent: Friday, April 20, 2012 10:02 AM To: [email protected] Subject: Re: Support Group Assignment
what version are you on? ----- Original Message ----- From: "Mike Hocks" <[email protected]> To: [email protected] Sent: Friday, April 20, 2012 10:59:47 AM Subject: Support Group Assignment Is there a way to configure Incident Assignment Rules (i.e. Round Robin) for some Support Groups and not others? For example, we want our Service Desk Tier 1 Support Group to leverage a Round Robin Assignment Rule but the Tier 2 Support Group would have no Incident Assignment Rules, and incident assignment would be handled manually. Thanks, -Mike _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
