Hi all- Column Technologies has a full-time/permanent Business Analyst position available for someone who has Remedy development/administration experience. I am looking for this candidate to be located in the New York/New Jersey area, the position will entail approximately 60-80% short-term/regional travel combined with working remotely from home.
I've added the job description below. Please feel free to email [email protected] for more information or forward the job description on to anyone you know who might be interested. This is a great position with annual salary, benefits and on-going training provided. You can learn more about Column by visiting our website, www.columnit.com. Thanks! Laura BUSINESS ANALYST Column Technologies is seeking Business Analysts to facilitate requirements gathering workshops at customer sites, and to document the results of those workshops. Objectives: Business Analysts are responsible for identifying the business needs of their clients and stakeholders to help determine solutions to business problems. As a translator, he or she elicits, analyzes, validates and documents business, organizational and/or operational requirements. Responsibilities: • Perform process evaluation and re-engineering for customers in the IT Service Management arena. • Make recommendations on ITIL compliance and strategy • Conduct gap analysis between customer processes and BMC ITSM Suite capabilities, and map those processes to the tool • Articulate and document the strategy, cultural impact, roles and responsibilities needed to successfully implement the in-scope ITSM processes • Help our customers properly staff, manage and deploy IT Service Management projects. Eliciting Requirements: • Facilitate requirements gathering session using a variety of techniques that include interviews, surveys, review of historical data, workshop sessions and structured walkthrough of the processes • Anticipates, quantifies and resolves problems with requirements • Seeks to understand and incorporate client cultural and organizational realities in the requirements elicitation process Creating the Business Requirements Document: • Analyzes, classifies and documents requirements • Controls changes to the requirements baseline • Publishes and distributes the business requirements document • Use object-oriented analysis tools to create use case diagrams Structured Analysis: • Identifies and clarifies requirements using conceptual and logical process/data modeling techniques (Business process, data flow and workflow) • Communicates with clients using data and process models to clarify and validate requirements • Analyzes and determines problem/opportunity/solution resolution (Identification of “as-is” state vs. “to-be” state) Communication/Interpersonal Skills: • Effectively build positive relationships (rapport) with project stakeholders. • Effectively communicate relevant project information to project stakeholders in a clear, concise and understandable manner (both in written and verbal format). • Deliver engaging, informative, well-organized presentations. • Resolve and/or escalate issues in a timely fashion. • Understand how to communicate difficult/sensitive information tactfully. • Effectively demonstrate mastery of documentation software (i.e. Microsoft Word, Excel, PowerPoint and Visio; Adobe Acrobat). • Effectively master the use of the internal documentation (playbooks, slides, and templates), processes and techniques to elicit requirements. • Experience in writing proposals and statements of work; functional requirements specification documents; and responses to customer inquiries is preferred. • Ability to adjust the style of communication to meet the needs of the audience. • Demonstrate proper use of grammar and style in written communications. Technical Understanding: • Possesses an understanding of Column Technologies product and services capabilities. • Demonstrate basic understanding of the technology and applications presented to the client • Understand the logistics involved with specific services engagements (installation, integrations, etc.). • Maintain awareness of new and emerging technologies and the potential application on client engagements. • Knowledge of ITIL and other IT Best Practices frameworks (ideally, ITIL Foundations-certified). • Experience with IT systems and technology platforms. • Experience with Incident, Problem, Change, Configuration and Asset Management. • Ability to evaluate and assess the impact of one solution and product on the rest of the organization Leadership: • Maintain respect of team members through example and attention to details exercised on your projects. • Challenge our customers to think beyond the current project or module, and to strategically position the Business Service Management message in a manner that leads to extended work, future engagements and product sakes • Understand the Column Project Management procedures. The following represent key Column Project management procedures: o SharePoint (Project Documentation): Updating of SharePoint with project documents o PRINCE2 (Project Management Process): Participate in the PRINCE2 Project Management Methods o Project Time/Expenses (Financial Tracking): Timely and accurate completion of timesheets and expenses, etc... • Identify opportunities for improvement and make constructive suggestions for change. • Provide input on requirements analysis templates, playbooks and processes. Teamwork: • Consistently acknowledge and appreciate each team member's contributions. • Developing trust among team members. • Effectively utilize each team member to his/her fullest potential. • Foster a positive working environment by involving other team members in decision-making activities. • Help the customer stakeholders and sponsors achieve success, so that they are motivated to engage Column for future projects Candidates must be willing and able to: • Work remotely (usually from home) or at Client Sites much or most of the time; coordinating with managers and colleagues who are dispersed over a wide geographic area. • Travel approximately 60 - 80% of the time (short-term/regional travel). • Take, at company expense, training classes in Remedy software implementation and administration, and the PRINCE2 project management methodology; and - if not already certified - take classes for and pass the ITIL Foundations examination. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
