Hi,
Has anyone tried using a time criteria in the Exclude When parameter of Service Targets? We've created Service Targets wherein the Exclude When is defined as: 'Status' = "Pending" AND '<date/time field in INC form>' > $\TIMESTAMP$ It works initially wherein when it satisfies the condition, the Service Target is put on hold. However, if you don't modify anything in the ticket and you go past the value of the date/time field, it doesn't put the Service Target back to In Progress. You have to modify something in the ticket first and save it before it would start counting again. Has anyone been able to make this work? Regards, Kali NOTICE The information contained in this email is confidential. If you are not the intended recipient, you must not disclose or use the information in this email in any way. If you received it in error, please tell us immediately by return email and delete the document. We do not guarantee the integrity of any e-mails or attached files and are not responsible for any changes made to them by any other person. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
