FYI, this issue has been duplicated by BMC and is being tracked as SW00430296 against 7.6.04. Can't say when it will be addressed, but at least it has been formally identified.
-David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Guillaume Rheault Sent: Friday, May 04, 2012 7:39 AM To: arslist@ARSLIST.ORG Subject: Re: Relationships not showing for custom fields in overlaid forms ** All, So yes I can confirm that AFTER the Record Object Relationships is enabled, creating workflow for custom fields in overlaid forms will indeed record the relationships properly. So the bug is in the initial scan for relationships as Dr. Strauss suggested. Therefore.... don't turn off that dang Record Object Relationships, or you'll lose the relationships! thanks all Guillaume ________________________________ From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] on behalf of Grooms, Frederick W [frederick.w.gro...@xo.com] Sent: Friday, May 04, 2012 9:56 AM To: arslist@ARSLIST.ORG Subject: Re: Relationships not showing for custom fields in overlaid forms ** You could test the theory... Since you now have Recording Relationships on go and add some workflow to a custom field and see if the Show Relationships will display it Fred From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Guillaume Rheault Sent: Friday, May 04, 2012 8:40 AM To: arslist@ARSLIST.ORG Subject: Re: Relationships not showing for custom fields in overlaid forms ** Well, that's the case for me, the development was done and then we turned on the record object relationships. Guillaume ________________________________ From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] on behalf of strauss [stra...@unt.edu] Sent: Thursday, May 03, 2012 5:23 PM To: arslist@ARSLIST.ORG Subject: Re: Relationships not showing for custom fields in overlaid forms ** I see them as well (custom fields on overlaid forms - Incident 7.6.04.03) but then all of my upgrade re-development and subsequent customization was done with Record Object Relationships turned on. I wonder if the bug only appears when you make the changes and THEN turn recording on - implying that a new scan for relationships might miss them where active recording does not. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire Sent: Thursday, May 03, 2012 10:18 AM To: arslist@ARSLIST.ORG Subject: Re: Relationships not showing for custom fields in overlaid forms ** Sorry guys... I have ITSM SP2 and 7.6.04 SP3 and I can see the relationships on my custom fields. I have all kinds of other problems, but field relationships are not one of them! From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Guillaume Rheault Sent: Thursday, May 03, 2012 10:02 AM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: Relationships not showing for custom fields in overlaid forms ** Thanks for confirming Lynn. It's crazy that this bug has not been fixed yet, after all 7.6.04 was released on January 2011. Now here is the amazing thing: the reply that I got from BMC Support is that they were not able to reproduce the issue, meaning the support guy sees Relationships for custom fields in overlaid forms. But I trust a lot more the listers than BMC Support, I have had very crappy support lately for a number of issues. If the support guy is lying, he'll be really sorry, I'll his manager an earful (which anyway feels like preaching to the choir) Guillaume ________________________________ From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] on behalf of Poston, Lynn [lynn.pos...@graybar.com] Sent: Thursday, May 03, 2012 10:46 AM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: Relationships not showing for custom fields in overlaid forms ** Guillaume, We are on ARS 7.6.04 SP3 and ITSM 7.6.04 SP2 and you are correct. I just checked our custom fields and they do not display the relationships either. Thanks, Lynn From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Thursday, May 03, 2012 10:42 AM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: Relationships not showing for custom fields in overlaid forms ** That seems like a bug to me too.. Unfortunately at this site I am not on 7.6.04 to verify this or I would have been interested in verifying this. Cheers Joe From: Guillaume Rheault<mailto:guilla...@dcshq.com> Sent: Thursday, May 03, 2012 9:46 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Relationships not showing for custom fields in overlaid forms ** Dear list, Could somebody confirm that Relationships or Workflow are not displayed for custom fields in overlaid forms. If this is true, then it is a bug. Yesterday night, I checked the "Record Object Relationships **;' check box in the server information, and restarted the server. This morning, I can see all the workflow and relationships for unmodified/base fields in an overlaid form, as well as overlaid fields in an overlaid form. But I cannot see the Relationships or Workflow of Custom fields in the overlaid form. This seems to be a bug, or I'm missing something. Our environment is: ITSM 7.6.04 SP2 ARS 7.6.04 SP2 Windows 2008 Oracle 11g Thanks all Guillaume _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
