Hi,
In the Email Mailbox Configuration form, you can define the From email add and display name that Remedy outgoing email messages will use. However, we currently have a requirement to have Email notifications tickets which satisfy a certain criteria to reflect that it came from a certain email address. Is there a place where this could be configured? Can we have the same notification event (Incident Creation) but different notification settings based on the ticket details? Regards, Kali NOTICE The information contained in this email is confidential. If you are not the intended recipient, you must not disclose or use the information in this email in any way. If you received it in error, please tell us immediately by return email and delete the document. We do not guarantee the integrity of any e-mails or attached files and are not responsible for any changes made to them by any other person. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
