I didn't realize there was an option in the BMC support contract (or maybe there should be) for the type of support you want to purchase - domestic / international. Or that the pricing went down when the support went "to heck in a hand basket".
----- Original Message ----- From: "Joe Martin D'Souza" <[email protected]> To: [email protected] Sent: Friday, May 11, 2012 5:14:13 PM Subject: Re: Friday funny or not! ** You get what you pay for – that’s the bottom-line anywhere... You budget to build a train and you can’t expect to change plans and build a space ship.. There is talent out there – just that to get the best of it, it costs almost as much as it does here. And the whole reason they outsource is to that there is availability of inexperienced talent in vast numbers as well, that is easily available and that can be paid less.. If they want to hire top notch professionals supporting their apps out there, they will not save as much as they project to, by moving support from this more expensive region to there.. The cost of moving support there itself might have been higher than the difference in savings.. Look at it this way.. If someone is self aware of his worth to an organization and is aware he could potentially make 120K upwards a year somewhere in the world, how likely is he or she to take a 20 or 30K a year job, even if he or she were living in a 3rd world country out of personal choice – and I use the words personal choice, because when you are worth that much, its only your willingness to relocate that can stop or from doing so... There's not much otherwise that can really stop you.. So what you are really getting, is what you pay for with maybe a 5 to 10% bargain over the asking market rate just because it is a 3rd world country that costs slightly lesser to live in – not that much less but a little lesser than here.. Joe From: Pat Zandi Sent: Friday, May 11, 2012 4:47 PM Newsgroups: public.remedy.arsystem.general To: [email protected] Subject: Re: Friday funny or not! ** Yeah: gotta love the q&a and the support.... I miss American support! Sorry. But I do! No offense 3rd world support. Sent from my iPhone On May 11, 2012, at 16:02, "Goodall, Andrew C" < [email protected] > wrote: ** <NULL> push field data in Workflow – not all just some, a mix over base, overlays and customs would show <NULL> for push field actions despite the same workflow displaying ok in 7.5 dev studio, and the workflow working as designed. So we knew it was a display issue in Dev Studio 7.6.04 Clearing the dev studio workspace cache cleared the problem. <image005.jpg> <image006.jpg> Regards, Andrew C. Goodall Software Engineer Development Services [email protected] jcpenney 6501 Legacy Drive Plano, TX 75024 jcp.com From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Joe Martin D'Souza Sent: Friday, May 11, 2012 2:54 PM To: [email protected] Subject: Re: Friday funny or not! ** I’ve never had this happen to me.. so out of curiosity, what are the symptoms of this corruption? Joe From: Goodall, Andrew C Sent: Friday, May 11, 2012 3:42 PM Newsgroups: public.remedy.arsystem.general To: [email protected] Subject: Friday funny or not! ** Just got off the phone with BMC support who were trying to explain possible reasons why the Dev studio workspace cache could corrupt for an issue I was facing. The workaround was to clear the workspace cache. I asked them to pursue a root cause and permanent resolution to the cache corruption. Support stated “This is why it is our recommendation to continually change workspaces to avoid corruption”. I just about choked and spat out my coffee :) I tried to explain why this was not good software development. Regards, Andrew C. Goodall Software Engineer Development Services jcpenney 6501 Legacy Drive Plano, TX 75024 jcp.com The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If the reader of this message is not the intended recipient, you are hereby notified that your access is unauthorized, and any review, dissemination, distribution or copying of this message including any attachments is strictly prohibited. If you are not the intended recipient, please contact the sender and delete the material from any computer. _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
