*Remedy Application Developers & Administrators*
*Summary of Responsibilities:* * * ActioNet is seeking Remedy Application Developers & Administrators to complement our IT Service Management practice. Specific responsibilities include: 1. Program & configure data, work flow, enhancements & integrations in BMC Remedy ITSM Suite & BMC Atrium Core. 2. Create & maintain design specifications, architectural diagrams, & process diagrams supporting & communicating changes to BMC Remedy applications. 3. Maintain knowledge of latest BMC Remedy technology. 4. Configure customizations of BMC Remedy applications based on guidance with project manager, architect, ITIL practice leads & customers. 5. Triage & fix defects found in BMC Remedy applications & provide 24x7 on-call support. 6. Maintain & adhere to source code, configuration management, release management & software engineering best practices. 7. Willingness to travel. 8. Perform other duties as required. * Skills Required* 1. Analyze, design & program enhancements from business defined requirements. 2. Collaborate with internal & external resources, & work well within a team environment. 3. Effectively communicate to technical & non-technical business groups. 4. Five to 7 years of application development experience is essential. 5. Proficiency in Java programming & configuration. 6. Experience in configuring BMC Remedy ITSM 7.6, 7.6.3 & 7.6.4 applications. This includes configuration of Incident, Knowledge, Problem, Change, Service Level, Service Request, Asset Management & CMDB. 7. Knowledge of the following database & operating system platforms should include MS SQL server 2008 64 bit R2, Windows Server 2008 R2 Enterprise 64bit on a VMware Private Cloud. Oracle 10 & 11g (RAC) & Solaris 10. 8. Analyze, design & program enhancements from business defined requirements. 9. Collaborate with internal & external resources, & work well within a team environment. 10. Effectively communicate to technical & non-technical business groups. * * *Skills Preferred* 1. Experience with Remedy Notification System & BMC Aeroprise Mobility for ITSM. 2. ITIL v3 or v2 Foundations certification. 3. BMC Remedy Training or Certifications. *Position Status: * Full-time permanent & temporary contract. * * *Work Location: * Washington, DC, Germantown, MD & from home, but able to commute to Washington DC & Germantown, MD. * * *Start Date: * Immediately for Washington, DC. *Contact: * *([email protected] users - if interested, please send resume and inquiries to [email protected] only.)* Eric Chasteen, PMP, ITIL V3, CSM Remedy Practice Manager ActioNet, Inc. 2600 Park Tower Drive, Suite 1000 Vienna, VA 22180 Phone: 512.277.0121 Email: [email protected] Web: www.actionet.com _________________________________________________________________________ CMMI®-DEV Maturity Level 3 l ISO 9001:2008 l ITIL l 8(a) l Woman-Owned Business _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
