ARS 7.6.04 SP3 & ITSM 7.6.04 SP2 We use ITSM for our IT support personnel and for our field users (SRM). We also have a custom app that we created using remedy that our HR Department and employees use on another server. What we are wanting to do is add the HR group to our ITSM app but keep their tickets separate due to sensitivity issues. I've been looking at setting up HR as their own company but then run into the issue of people records. The people records are for all company employees and they would use, and be used by both IT and HR. I'm not sure how to go about segregating the tickets between the two (IT & HR) so that IT personnel cannot see the HR tickets or how to handle the people records. Do I need to create a separate company or separate business units?
Can anyone share his or her experience and advice on how to go about this? Any advice is appreciated. Thanks, Lynn P.S. I have the multi-tenancy document and have been through it but I'm still not sure which is the best route to go. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
