Ok, 'Listers.  Here is a set of three new topics received this week that are
likely to be accepted by the board.One is from our long time friend and
creator of the RemMail product - Doug Tanner, another is from a frequent
contributor to the list, Nathan Aker.

 

Our list of topics is shaping up nicely (and early - this time), but we only
have until July 1st to receive your topics.  Just remember if your topic
gets accepted, you get FREE admission to the WWRUG12 Conference this year.
For those of you who have emailed me with questions about exactly what to
say and how long to make your initial submission, here are some great
samples.  If you don't know how to manage your submissions, you can use this
portal (using our Mid-Tier and ARSystem) www.wwrug.org/register (for
creating your account to manage submissions, it does NOT register you for
the conference).

The following submission has been made by Douglas Tanner from Compass Group.


Topic Details


Topic:

Advanced Email processing with the ARS Email Engine


Abstract:

How to leverage the ARS system email engine.


Synopsis:

Read 30+ email boxes processing 10,000+ emails daily. Sending and receiving
in/out of 15 custom applications. Filtering incoming email - spam, out of
office, etc. Control assignments based on subject, mailbox and keywords.
(More to come - this is a placeholder) Thanks, Doug


Technical Skill Level:

Intermediate


Classification:

Case Study


Categorization:

AR System - Core


Specification:

Technical

----------------------------------------------------------------------------
------------

The following submission has been made by Brian Pancia from Finity IT.


Topic Details


Topic:

Don't Look At My Stuff - Multi-Tenancy, Data Segregation, and Row Level
Access


Abstract:

Exploring the BMC Remedy ITSM capabilities for data segregation.


Synopsis:

Exploring the BMC Remedy ITSM capabilities for data segregation.

- Using Multi-Tenancy
- How out of box permissions work in the ITSM Suite
- Setting up parent/child groups
- Customizing the ITSM Suite to support ad hoc access control


Technical Skill Level:

Intermediate


Classification:

Education


Categorization:

ITSM


Specification:

Technical

----------------------------------------------------------------------------
------------

The following submission has been made by Nathan Aker from McAfee.


Topic Details


Topic:

ITBM & ITSM Architecture Overview, Integration, and Lessons Learned


Abstract:

In this session you will learn how the ITBM and ITSM modules are integrated
with one 
another and what items you should consider when deploying ITBM with ITSM


Synopsis:

The session will cover:

* ITSM/ITBM Suite Overview
* ITSM/ITBM Base Technologies
* ITSM/ITBM Integration Points
* ITSM/ITBM Data Exchanged
* Combined Implementation Lessons Learned
* Questions/Discussion


Technical Skill Level:

Intermediate


Classification:

Product


Categorization:

Other


Specification:

Technical

 

Phil Bautista, WWRUG12 Advisory Board

512-731-0304

Social -  <http://www.facebook.com/phil.bautista>
http://www.facebook.com/phil.bautista

Business -  <http://www.linkedin.com/in/philbautista>
http://www.linkedin.com/in/philbautista

WWRUG12 -  <http://www.wwrug11.com/contact_phil.html>
http://www.wwrug12.com/contact_phil.html

 


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