Mark mentions adding existing custom applications to new ITSM environment. We will be in the same situation as we continue to replace our older system in phases. Some of our apps do not have an ITSM equivalent and will still be needed.
There was some discussion earlier in May around People Permission Group records and syncing to the Group List on User records. I am thinking I would like to tap into this for our custom apps. We have always had a bit of challenge managing our custom app/form's specific permissions. Part of it is maintenance because we can't give it to other teams to manage because some groups are a bit cryptic and also our Service Desk has no visibility into the permissions a user has. I think it would be great to use the People record as a central place to update Permission Groups as well as Support Group memberships for our custom applications. Has anybody added their custom/3rd part apps to the ITSM permission/group management model? Jason On Wed, May 23, 2012 at 9:45 AM, Mark Lyndle Johnson <[email protected] > wrote: > My organization has been running Remedy AR Server for a very long time > solely using custom in-house built forms and applications. We're > transitioning to ITSM for our main ticketing forms and keeping some of > our self-built custom forms. I set up a 7.6.04 SP 2 ITSM server and > have migrated our custom applications over (these were mostly built in > a AR System 7.1 environment), and I'm having trouble using the ITSM > Support Groups to grant rights to our custom apps. > > In the ITSM People form, if I make a user a member of a Support Group, > then if I open that same user's entry in the AR System User form, I > see that they have a number listed in their Group List field. If I > then go to the AR System Group form and search for a group with a > Group Name matching that number, I come across an entry where the Long > Group Name field states that it is for the Support Group I just made > the user a member of. Then I go to the AR System Roles form, and I > see that the Test and Production drop down menus that list AR System > groups also contain all of these Group form group name numbers that > related to all of our ITSM Support Groups. > > The problem is that if I select one of these number groups, none of > the users in the corresponding ITSM Support Groups are picking up the > rights that that role is supposed to grant to them. I double checked > that the AR System Application that the role pertains to is in either > a Testing or Production state. I dont' understand how to use these > numbered groups to allow us to grant Role permissions to ITSM Support > Group members. Does anybody have any thoughts on this? > > Thanks, > Mark > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
