Yes, this can be done. Column Technologies helped us set this up, they have a packaged custom plugin they've written to perform the pass-through SSO solution which basically gets applied to your Miditer server and intercepts traffic to the web server and authenticates to your Identity Mgt solution then passes you through into Remedy.
The licensing does not change with an SSO solution, based on function the user would still need to the appropriate license for the functionality used. If you are talking about the basic Requester Console, this interface does not require a license, but if you are referring to the full Service Request Management module, that is a licensed component and they would require a license. Hope this helps, contact Column Technologies (www.columnit.com) for info on their SSO solution, they were able to get us up and running in short order on it. Thanks. Nate. Nathan Aker ITSM Solution Architect McAfee, Inc. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Team Remedy Sent: Thursday, May 31, 2012 4:31 AM To: arslist@ARSLIST.ORG Subject: Single Sign-On (SSO) Hi all, i would like to log to Requester Console bypassing the login page of Mid Tier. the User could access to the system using his Web portal and i try to interface the RQC by Single Sign-On (SSO) of BMC Remedy. Is it possible ? i don't understand if Single Sign-On (SSO) needs of regular license by BMC ! any Idea ? can you help me to solve this requirement ? thx Peter _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
