ITSM Consultant - someone who knows Remedy ITSM 7.6.04, especially custom configuration. Someone who is very good at looking at a very inefficient manual IT process and can extract out of that Service Catalog entries, approvals, custom configuration data, foundation data, etc and then configure remedy to form a better process. It would be nice to have someone that is a Certified BMC/Remedy ITSM Application Administrator. This is not a position where someone is going to hand you a well thought out process that would be easily mapped to Remedy ITSM. It is much more of a position where someone who knows how Remedy ITSM can improve IT Operations through better processes and configuration of the tool. Good knowledge of ITSM 7.6.04 is required but a senior consultant/developer experience is not necessary. Send an email to [email protected] details.
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