Hi,
In 7.6.03 by default the Status of Entitlement Rule is disabled. So we have to
enable it in order to apply the entitlement rule for specific SRD's and User's.
We can enable it from Application Administration Console -> Custom
Configuration tab -> Service Request Management -> Entitlement -> Entitlement
Management -> Enabled or Disabled.
Now, if we change the entitlement rules on an existing SRD, we must flush the
entitlement cache.
We can flush entitlement cache from Application Administration Console ->
Custom Configuration tab -> Service Request Management -> Entitlement ->
Entitlement Management -> Other Functions -> User Validation -> Flush
Entitlement Cache
HTH
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-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[email protected]] On Behalf Of Sueli Kanegae
Sent: Monday, June 18, 2012 11:39 PM
To: [email protected]
Subject: Re: SRM 7.6.03 Entitlement
Dear Listeners,
I have an issue about the same subject.
For me '1000000025' = “Yes” would be ok but it´s not working
Everyone can see the specific SRD I´ve created, even when I validate diferent
users they have diferent Entitlement Rules.
There is something missing or wrong and I don´t know what it is, any suggestion?
TIA,
Sueli
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