Hi,
All SVT Target that you want to get attached when ticket is transferred from one tenancy to another, should be grouped under a same Service Target Group. So that when value for company changes, SVT specific to that company satisfying the criteria will get attached HTH -- Regards, ITSM Support Vyom Labs Pvt. Ltd. BSM Solutions & Services || ITIL Consulting & Training Email: <mailto:i...@vyomlabs.com> i...@vyomlabs.com || Web Site: <http://www.vyomlabs.com> www.vyomlabs.com Follow Vyom Labs <http://twitter.com/#!/vyomlabs> http://twitter.com/#!/vyomlabs || <http://www.linkedin.com/company/vyom-labs> http://www.linkedin.com/company/vyom-labs From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ahmed Sauga Sent: Wednesday, June 13, 2012 9:26 PM To: arslist@ARSLIST.ORG Subject: multi-tenancy SLA ** Hi All, I have a multi-tenancy environment and currently the SLA does not get attached when a ticket is transferred from one tenancy to the other. The requirement is basic: Attach SLA. Any feedback would be appreciated. _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
