We had a similar requirement. And the way we did was, find out the existing filters that push change request number(parent ID ) to the tasks and then add notes field also into that filter.
On Thursday, July 5, 2012 11:49:10 AM UTC-7, Bob Lind wrote: > > What is the easiest way to push a field value from a change request (using > a change template) to a task (using a task template)? I would like the > Notes field of all tasks to have the same text as the Notes field of the > Change Request that created them. The documentation from the BMC Remedy IT > Service Management 7.6.04: Administering - Part 2 course suggests that > variable templates will do it, but I couldn't figure it out. KA343484 > suggests workflow is needed. > > _______________________________________________________________________________ > > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
