It sounds like you have some workflow setting a hidden value on the dropdown select?
Check client side AL logs... We had a similar issue and had to make sure we added qualification to exclude from $OPERATION$ != "QUERY" Regards, Andrew C. Goodall Software Engineer Development Services [email protected] jcpenney 6501 Legacy Drive Plano, TX 75024 jcp.com From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Sanford, Claire Sent: Thursday, July 05, 2012 2:28 PM To: [email protected] Subject: ITSM 7.6.04 - Assigned Group Search on INC form. ** When searching for tickets in the HPD:Help Desk form using the Assigned Group*+ field, the values returned are not consistent. If I just put the group name in the field, it returns one value, if I use the drop down, it returns another value. Neither is the complete number of tickets. If I use a hidden field and the group ID instead of the group name in the advanced search bar, I get the complete number of tickets e.g. '1000000079' = "SGP000000000243". The problem with this is my users can't do this. Well, they can, but they don't know what to do and it is not as easy as just selecting the drop down or typing in the group name. Any ideas? Claire _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ <font face="monospace"size="-3"><br>The information transmitted is intended only for the person or entity to which it is addressed and <br>may contain confidential and/or privileged material. If the reader of this message is not the intended<br>recipient, you are hereby notified that your access is unauthorized, and any review, dissemination,<br>distribution or copying of this message including any attachments is strictly prohibited. If you are not<br>the intended recipient, please contact the sender and delete the material from any computer.<br> _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
