There have been a number of previous threads that have discussed the suitability of the OOTB ITSM suite versus building custom modules from scratch. Here is an article I wrote a while back that touches on the key areas to look for when attempting to make this decision: http://www.optimaira.com/blog/bmc-itsm-suite-buyvsbuild
Regards, Rahim _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
