Hi,
Below steps can be done to achieve this
1) Integrate Approval Engine with TMS:Task
a) Create join of TMS:Task and AP:Detail.
b) Create join of TMS:Task and AP:DetailSignature.
2) Run arjoinfix.exe. (for windows)
3) Configure TMS:Task in the AP:Form.
4) Configure 'Process' and 'Rule' for task approval.
5) Create workflow which will call approval engine (when the 'Change
Status'="Schedule For Approval" and 'Task Status'="Staged")
HTH
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Regards,
ITSM Support
Vyom Labs Pvt. Ltd.
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From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn
Sent: Tuesday, July 10, 2012 8:06 PM
To: arslist@ARSLIST.ORG
Subject: Task Management Approvals
**
Good morning folks,
I'm about to begin working on something and I wanted to run it past you all
first. Our problem is that we rely heavily on Tasks for infrastructure
groups that are part of Change Requests yet approvals for those groups must
be done manually. For example, the DBA team works almost exclusively
through Tasks assigned to them from other groups so without any way of
automatically adding approvals, their management are left off accidentally.
My plan is to integrate Task Management with Approvals to resolve this. On
the Change Management level, I have mappings set up to automatically add the
supervisor of the Change Coordinator group as an Implementation approver.
The goal is to extend that to Implementation Tasks as well.
What I'm thinking is that when a Change Request goes to the Scheduled for
Approval status, pull back the unique list of Assignee Groups for all Tasks
with a status of Staged into a table, then run through that table and 1)
pull in the Approval Mappings for Change Coordinator Group, and 2) create an
approval request for each one that will be related to the CRQ.
Has anyone done something like this before? Can you think of any drawbacks
to this design or better ways to do it? I've already created a custom
approval phase on Change Management for Tester approval and have it tied to
a custom "Change Tester" field populated by the Change Coordinator so that
part of the equation is very easy.
Thanks,
Shawn Pierson
Remedy Developer | Energy Transfer
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