Tauf,
Sorry for the delayed response. I was travelling yesterday. So, I've been banging my head trying to remember where I saw this, and I haven't been able to dig it up. The issue stems from the way that Remedy takes the hostname and determines the domain and plugs the two together. So, in the past, I've seen places where you'll see in the logs something like, "Failure to connect to hostname.domain.name.domain.name". What my group has started doing is ensuring that the following values are set properly, and then using the hostname (shortname) in the Plugin-Server-Alias value. Server-Name: <short server name> Server-Connect-Name: <FQDN of Server> Both of the following KBs reference the issue/solution as well. KA316519, KA338903 Hope that helps! Matt From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Tauf Chowdhury Sent: Thursday, July 12, 2012 11:36 AM To: [email protected] Subject: OT (kind of): Post Upgrade - Server Information is empty ** Matt, You stated that the server name on the plugin configurations should be short name and not FQDN. What's the reason for recommending that? I am asking purely for knowledge. Thanks :) On Thu, Jul 12, 2012 at 11:57 AM, Matt Reinfeldt <[email protected]> wrote: ** Jaya, I would enable plugin logging through the ar.conf file. it sounds as if the plugin is having issues connecting/communicating. Review all of your plugin server alias lines in the ar.conf as well, to ensure that the server name is correct (short name not FQDN) for all plugins. Additionally, double-check the armonitor.conf to see that the path to java is correct in all the lines. After that, restart the system and dig into the plugin log files to see what is failing. Good luck, Matt From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of jaya munjal Sent: Thursday, July 12, 2012 10:21 AM To: [email protected] Subject: Post Upgrade - Server Information is empty ** Hi List We are upgrading our ARS 7.1 to ARS 7.6.04 SP2 , the installer runs fine but we have noticed that most time the server information becomes blank. The services come up and the host id is shown on the license console. But server information remains empty, we have tried restarting ar server as well as ar plugin services. But still the server information remains blank, anyone experience the same issue. ARS 7.1 upgrade to ARS 7.6.04 SP2 DB - Oracle 10.2 OS - Solaris 9 Thanks Jaya _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ -- Tauf Chowdhury _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
