> > ** I have doudt on this. > if you are following point 1 and 2 then why do you need to go with assighment engine as the system itself takes care of visiblity of the user in the drop down depending on the status.
Regards Rajesh > ** ** > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Rajendra Kapale > *Sent:* 18 July 2012 11:50 AM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: ITSM Assignee - Timetable**** > > ** ** > > ** Below idea can be automated if you use assignment engine to do the > assignments based on a rule. > > 1) Form A which has information of all the consultant along with the shift > timing. **** > > 2) an escalation written on this form which will set the availabity of the > consutlant to not available/on vacation on the people form > 3) In your assignment rule add a qualification to select only records > which has the availability not set to 'not available/on vacation' > > This way only assignee which are available during a timeframe will get the > tickets assigned.**** > > ** ** > > On Tue, Jul 17, 2012 at 6:28 PM, Rajesh Nair <rajesh.nair....@gmail.com> > wrote:**** > > ** **** > > Had a same requirement for me, long back but to some other reason it did > not kick off, but had a thought of how to do it, **** > > but this was going to be a manual activty for the shift leads/manager**** > > **** > > 1) Form A which has information of all the consultant along with the shift > timing.**** > > 2) an escalation written on this form which will set the availabity of the > consutlant to not available/on vacation on the people form**** > > 3) once the status is set as available the consultant is visible in the > drop down.**** > > **** > > Had another idea, **** > > instead of doing this in manual way, as soon as the consultant logs in the > status value in the people form is set to available and this consutlant is > see the drop down of the Group.**** > > **** > > one more a stupid idea**** > > pop up a window which say this consutlant is not working in this shift**** > > **** > > all this point might sound novice though :)**** > > **** > > **** > > regadrs**** > > rajesh**** > > On Tue, Jul 17, 2012 at 6:04 PM, Longwing, LJ CTR MDA/IC < > lj.longwing....@mda.mil> wrote:**** > > No...I'm looking to say > > UserA is available Mon-Fri 8A-8P > UserB is available Mon-Fri 8P-8A > > And during those timeframes, have User A in the assignee list....and not > when not during those timeframes... > > -----Original Message----- > From: Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] On Behalf Of Goodall, Andrew C > Sent: Monday, July 16, 2012 4:16 PM > To: arslist@ARSLIST.ORG > Subject: Re: ITSM Assignee - Timetable > > Do you mean from "My profile" under "Support Groups" --> "Update Support > Groups and Roles" for individual groups or "Mark All Unavailable" > > Regards, > > Andrew C. Goodall > Software Engineer > Development Services > ago...@jcpenney.com > jcpenney > 6501 Legacy Drive > Plano, TX 75024 > jcp.com > > > -----Original Message----- > From: Action Request System discussion list(ARSList) [mailto: > arslist@arslist.org] On Behalf Of Longwing, LJ CTR MDA/IC > Sent: Monday, July 16, 2012 5:00 PM > To: arslist@arslist.org > Subject: ITSM Assignee - Timetable > > Ok....looking for a feature that doesn't seem to exist, but seems > reasonable that I'm just missing it > > We have found where you can schedule a group's availability, but not able > to find a PERSON's availability. Need to basically be able to say this > person is available to receive tickets from this time to that time on these > days....where can I find that? > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 > www.wwrug12.com ARSList: "Where the Answers Are" > The information transmitted is intended only for the person or entity to > which it is addressed and may contain confidential and/or privileged > material. If the reader of this message is not the intended recipient, you > are hereby notified that your access is unauthorized, and any review, > dissemination, distribution or copying of this message including any > attachments is strictly prohibited. If you are not the intended recipient, > please contact the sender and delete the material from any computer. > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 > www.wwrug12.com ARSList: "Where the Answers Are" > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"**** > > > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ **** > > > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ **** > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
