But also be careful not to oversimplify your tests. If for example testing 
focuses on Incident Management, one transaction would normally be new incident 
creation and test would need to create a valid new incident regardless of the 
type of testing. Running concurrent ITSM transactions does not mean that 
sending static HTTP requests (hard coded data) will be sufficient as this would 
most likely generate a significant number of application level errors clouding 
the overall performance picture (to continue with the old fashioned use of the 
word :). Tests transactions also need to be valid for things like automatic 
ticket assignment or SLA (in my incident creation example) to be invoked 
correctly making test results more relevant.  

Choice of testing tool should not drive testing requirements and it is best to 
start with what is required outcome of the testing and only then look at the 
tooling. While it may be possible to use a generic HTTP testing tool to load 
test Mid Tier, data encoding and AR specific response validation complicate 
things quite significantly. Things are much better with one of the AR specific 
web testing tools that can handle ITSM Back Channel calls seamlessly and choice 
there is Scapa TPP or Silk.

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