Intent is to override the OOTB behavior that a SR approval would go through and replace it with the rule based process that you have configured Right?
To achieve the above, ensure that you have set all approval processes that pivot around SRM form to inactive. In ar.cfg check if the Update-Config parameter needs to be tweaked such that approval server can reload the process cache [such that inactive processes really are accounted for]. Regards, Abhijeet The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Peter Joran Sent: Monday, July 30, 2012 8:32 PM To: [email protected] Subject: Approval Server Auto Approval issue ** All I've configured an rule base approval process that has one rule, an auto approval rule for a service request. The SR is created via a custom bulk upload form that creates a record in the SR interface create form. The SR record is created but is always set to Rejected. Looking at the logs there is another approval process that is throwing an error and stopping the approval process. I inactivated the approval process and its rules that is throwing the error but it still gets evaluated. I'm obviously missing something. For a reason I have yet to figure out the auto approval is not being evaluated before other approval processes, including the process throwing the error? How can I ensure that the auto approval process is evaluated first and then stops the approval process? All thoughts welcome. Pete _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
