The ARERR 93s in the arerror.log are the clue to what's going on. Most of the server side client process are signalled when there is work for them to do but they also have a fall back mechanism where they check the Application Pending form for any commands that they may have missed. To do this they login using the admin queue and query this form. If this queue is busy doing something else - cache operations most likely - then they may report a timeout. If this happens several times in a row the client will shut itself down and then be restarted by armonitor. I think this is what you're seeing - the admin queue is doing some other work and the clients are getting timeouts and quitting. I don't think you need worry about this but, if you want to look into it further, you could set Copy-Cache-Logging: T in the ar.conf and enable thread logging. This will log cache operations to the thread log and you can then check for events at the times you see this message.
Mark From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Dheeraj Kumar Sent: 01 August 2012 13:18 To: [email protected] Subject: Timeout in Remedy - ARS 7.1 ** Hi List, Looking for suggestions on how to get to the root of Timeout issues. Of late we have been observing regular ARS hangs. arerror log only says Dispatch,BRIE,Assignment engine timeouts(ARERR 93). Further the ARMonitor log has the below entry each time the issue occurs. Wed Aug 1 04:33:37 2012 (ARNOTE 0) Wed Aug 1 04:33:37 2012 ARMonitor child process (pid:23119) died with 65280. ./apsvcae.sh Does above entry in ARMonitor log suggest something wrong with assignment engine? When we manually restart the arservice, it works well and after a month or so the issue occurs again. Any suggestions on how we can debug? We don't have any server side logging enabled as issue occurs randomly- once in a month or 45 days. Server details : Server group of 3 servers(Solaris os), ARS 7.1 Patch 9 and ITSM 6.3. Regards, Dheeraj _attend WWRUG12 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
