There have been discussions in the past about bridging the ARSlist to
Communities, and I am sure there will be again.

That it hasn't happened is not because I was not open to the discussion, or
that BMC was not open to the discussion.

 

The issue became more of how do you map what is asked on the ARSlist to the
myriad of possible forums in Communities,

And how do you decide exactly which communities feed to the ARSlist if you
want it in both directions.

 

Of course there is also: if you send an ARSlist post from the ARSlist to
Communities, how is it authenticated and attributed?

Do you have to reject something from the ARSlist if they aren't registered
in Communities and visa versa?

 

These are all surmountable, but if and only if BMC sees sufficient rewards
to invest the resources,

And makes it possible for the external resource(s) that would be needed to
provide what is needed on the ARSlist side.

 

BMC promotes Communities within BMC and also seems to have stopped
mentioning the ARSlist as much as they used to.

I find an increasing number of Remedy Developers that have never heard of
the ARSlist, but never one that wasn't happy once

they did, or that they could just read it in a Nabble or Google group or
many other places.

 

There is still a difference, as mentioned by various people, in content,
audience and purpose between Communities and ARSlist.

They complement each other most of the time and together provide a resource
that I am not sure any other software product duplicates.

 

Is there a Service-Now discussion list outside of Service-Now ? Peregrine?
Certainly not Peregrine, they were actively trying

to shut down the ARSlist when they owned Remedy, saying it should all be
through their equivalent of Communities only.

Except their version of Communities was policed, controlled and for those
with service contracts only.  Unlike, to their credit,

BMC Communities. They obviously didn't succeed.

 

Daniel

 

From: Action Request System discussion list(ARSList)
[mailto:[email protected]] On Behalf Of Jon Slaven
Sent: August 7, 2012 12:06 PM
To: [email protected]
Subject: Re: OT: ARSLIST Signal-to-noise ratio - Ranting!

 

** There is a plugin for forums that can bridge back and forth from a
mailing list:   <http://sourceforge.net/projects/m2f/>
http://sourceforge.net/projects/m2f/   

Unfortunately their main website is down, but it doesn't seem like it's too
complex of a plug-in to implement.  (I'm not offering to implement it, just
throwing my .02 in) _attend WWRUG12 www.wwrug.com ARSlist: "Where the
Answers Are"_


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