Shawn, Have you set the "Submitter Mode" to "Locked" on your new server ?
On Wed, Aug 8, 2012 at 4:19 PM, Shawn Rosenberry <[email protected]> wrote: > ** > Greetings > > Environment > ARSystem 7.6.4 Patch 2 > Mid-Tier 7.6.4 Patch 3 > SQL Server 2005 > MS Server 2008 > Submitter Mode Locked > > Here is the issue > > We have the system configured so that anyone can request "On behalf of" > using the SRM tool for anyone else. In our 7.5 environment we never had any > issues. It works like this > > Joe submits a ticket on behalf of Karen no problem > Kevin submits a new ticket on behalf of Karen we receive the error > Joe submits a second ticket for Karen no problem > > The issue appears to be with the ENT:Enttitlement Generate QUAL/CACHE form, > the first person creating on behalf of creates a new entry so there is no > problem, the second; however, receives the error when OTB workflow attempts > to update this record. > > The workflow was identical in 7.5 and it updated the record in the form > without any problems. According to BMC 7.6.4 documentation, "An individual > with a BMC Remedy AR System Read license can act on-behalf-of another > individual, group, or company. ". This would lead me to believe it should > still work with SRM even though users without write licenses can not > normally update a record in a form. Has anyone else seen this issue? > > Regards, > > Shawn Rosenberry > Lyondellbasell > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
